Privacy Policy

1. Information We Collect

We collect only the information we reasonably need to operate the Site and deliver the Services you request. We do not sell, rent, or trade your personal information to third parties.

a. Information you provide to us

When you submit our intake or contact form, email us, or engage our Services, you may provide information such as your name, email address, phone number, company or brand name, and details about your goals, current situation, timeline, and budget. In the course of an active engagement, you may also share project-related documents, creative materials, or other business information.

b. Information collected automatically

When you visit the Site, our hosting provider and analytics tools may automatically collect limited technical information, such as your IP address, device and browser type, referring URL, pages viewed, and the date and time of your visit. This information is used to understand aggregate Site usage, diagnose technical issues, and maintain security. We do not use this information to build advertising profiles about you.

c. Payment information

If you purchase Services, payment is processed by third-party payment processors (for example, Stripe or Square). We do not store your full payment card number on our systems. Payment processors handle your payment data under their own privacy policies and security standards.

d. Information we do not collect

We do not knowingly collect sensitive categories of information (such as government identifiers, health data, or biometric data) unless you voluntarily provide them in connection with the Services, and never for secondary or advertising purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule conversations;
• Deliver the Services you've engaged us to provide, including coaching sessions, strategy work, and production deliverables;
• Process payments, send invoices, and maintain accurate business records;
• Send administrative communications related to your engagement (appointment confirmations, project updates, receipts, and the like);
• Understand how the Site is used and improve its content, performance, and security;
• Comply with applicable legal and regulatory obligations.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. How We Share Your Information

We do not sell or rent your personal information. We share information only in the limited circumstances described below:

• Service providers. We use trusted third-party vendors to host the Site, deliver email, process payments, and provide analytics. These providers may access personal information only as needed to perform their services on our behalf and are contractually required to protect it.
• Legal compliance. We may disclose information if we believe in good faith that disclosure is required to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of Black Bird Consulting, our clients, or the public.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected clients and update this Privacy Policy accordingly.
• With your consent. We may share information for any other purpose with your explicit authorization.

4. Cookies and Similar Technologies

The Site may use cookies and similar technologies to keep the Site functioning properly, remember your preferences, and measure aggregate usage patterns. You can control cookies through your browser settings; however, disabling cookies may affect certain features of the Site.

We do not use cookies for cross-site behavioral advertising.

5. Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we hold, including encryption in transit, access controls, and vendor review. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to certain legal exceptions;
• Object to or restrict certain processing of your personal information;
• Withdraw any consent you previously provided;
• Opt out of marketing communications at any time by following the unsubscribe instructions in any message we send.

To exercise any of these rights, email us at Natasha@BlackBirdConsultingUSA.com. We will respond within a reasonable timeframe and in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.

8. Children's Privacy

Our Site and Services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. International Users

Black Bird Consulting is based in the United States. If you access the Site or Services from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the Site, you consent to this transfer.

10. Third-Party Links

The Site may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are material, we will provide a more prominent notice (such as an email to active clients). Your continued use of the Site or Services after an update means you accept the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at: